FAQ

PRODUCT FAQ

Are the jewelry water resistant?

Our jewelry is water resistant , and can withstand sea or pool bathing , as long as it remains occasional .

To preserve their shine over the long term, we advise you to:

Store them in their pouch when not being worn, away from humidity.

Dry them carefully with a soft cloth after contact with water.

Remove them when sleeping , especially if you are wearing several pieces: this prevents knots and weakening of the finest stitches.

Avoid direct contact with perfume or alcohol , which may alter the color.

💡 Tip: Put on your jewelry after your makeup routine , and remember to take it off before a workout.

How do I clean/maintain my jewelry?

For gold-plated jewelry

No complex maintenance is required. Occasional cleaning with a little Marseille soap and a soft toothbrush, followed by wiping with a soft cloth, is enough to restore their shine.

For silver jewelry

Silver naturally oxidizes when in contact with air and skin (appearance of sulfide).
This phenomenon is natural and inevitable, especially during hot weather or in cases of higher skin acidity.

To revive the shine of your silver jewelry:

Use special silver polishing wipes, which are very effective.

Grandmother's tips (like toothpaste) can also work gently.

Water resistance

Our jewelry is water-resistant and can be worn in the sea or a swimming pool, provided it remains occasional.
After contact with water, dry them thoroughly using a clean, dry cloth.

To avoid to preserve your jewelry

Direct contact with perfumes, as alcohol is corrosive.

Wearing them while sleeping, especially for fine chains or layered pieces (risk of tangling or weakening).

Sports, which accelerate the wear of the finishes.

Storage

Always store your jewelry in its original pouch or box, away from light, humidity, and friction.

Maintenance tip – tested & approved by our customers:
To restore the shine to your jewelry, let them soak for 10 to 15 minutes in a mixture of hot water, baking soda, and aluminum foil. Rinse with mineral water, wipe with a soft cloth… good as new ✨

I don't know my ring size

To find your size, measure the inside diameter of a ring you already wear.
You can easily find the correspondences with French sizes by doing a simple Google search.

👉 For more information, please consult acomplete size guide available on many specialist sites.

Our materials

All our jewelry is made in France and assembled by hand in our Marseille workshop , open to the public from Monday to Saturday from 10 a.m. to 7 p.m.
Each piece is made to order , according to your specifications: length, color, size ... for a piece of jewelry that truly reflects your image.

Gold plated

Our creations are designed on a brass base, covered with a 14 carat gold plating , with an 18 carat tint for a warmer color.
The plating varies between 1 and 3 microns , depending on the model.

We also offer a selection in gold-plated 925 silver , ideal for sensitive or allergy-prone skin.

Silver & Silver Plated

Most of our earrings, rings and pendants are made of 925 silver .
Our chains and hoop earrings are 10 micron silver plated , with maintenance similar to solid silver.

All this information is specified in the descriptions of the products concerned.

Natural stones

We work exclusively with natural fine and semi-precious stones .
Each of them is unique, and may present slight variations in color, shape , or even some natural inclusions , which are part of their charm.

I have a question about a product that is out of stock

Most of our online items will be restocked. We receive restocks every day. We invite you to register for the product you are interested in and you will be notified as soon as it is back in stock.

For your information, sale items will not be renewed.

FAQ DELIVERY & order

What is the delivery time?

Processing times & delivery methods

Preparation times

In normal times, orders are prepared within 2 to 5 working days .
Each piece is made to order, by hand, in our Marseille workshop, according to your personalization choices.

During busy periods (especially during the holidays, Christmas, sales, etc.), the preparation time may be extended by an additional 5 to 7 working days . We thank you for your understanding and patience.

Delivery times – Metropolitan France

Once shipped, your order will be delivered within 48 to 72 working hours , depending on the delivery method selected (indicative times).

Available delivery methods

Colissimo Collection Point (standard delivery)

Delivery within 48 to 72 working hours

Pick up from the relay point of your choice

Delivery against ID + code received by email

Colissimo Home with Signature

Delivery within 48 to 72 working hours

Tracking via laposte.fr

Delivery against signature, with insurance in case of loss

DHL Express

Order processed as a priority the next day (working days)

24-hour delivery (to your home or to a relay point, according to agreement with the delivery person)

No delivery on Saturdays

For any order placed on Friday or during the weekend, the package is collected on Monday for delivery from Tuesday.

Depending on your postal code (rural areas), delivery can take 48 to 72 hours . The list of affected areas is available upon request.

DHL Global Mail (economy international delivery)

Delivery against signature

Available for many countries

Delivery to mailbox or relay point depending on the destination

Delivery times vary depending on the region (on average between 4 and 10 working days )

Option with tracking

International delivery

For deliveries outside mainland France, delivery times are indicated at the time of ordering, depending on your country and the carrier offered.
An estimate is available directly on our site before confirming the purchase.

My order is taking a long time to be delivered, what should I do?

Don't panic; this is very often just a simple processing or delivery delay on the carrier's part.

Here are the steps to follow:

Check your order tracking
The tracking number was sent to you by email when your order shipped.

For Colissimo shipments, go to www.laposte.fr

For DHL shipments, use the tracking link provided in the confirmation email or go directly to www.dhl.com

Still nothing? Contact the carrier

For Colissimo, you can call 3631 (La Poste customer service) to check the status of your delivery.

If more than 7 business days have passed since shipment and you still have not received anything, contact us at savaparanjan@gmail.com.

We will then take over and follow up with the carrier.

Tip: remember to check your email inbox (including your spam folder) to find the tracking link.

Can I modify my order after confirmation?

At APARANJAN, we prepare your orders very quickly to ensure optimal shipping.
As a result, it is not possible to change the products or quantities of an order once it has been confirmed.

However, we can intervene to correct certain information in the event of an error (postal address, phone number, or email address).
In this case, please contact us as soon as possible via: savaparanjan@gmail.com

How does your after-sales service work?

Your jewelry is guaranteed for 1 year from the date of purchase against breakage or manufacturing defects.

The seller guarantees the proper functioning of the products for 12 months from the date of delivery, provided that the malfunction is not due to incorrect use, natural wear and tear associated with wearing the jewelry, or use not in accordance with the product instructions.

Beyond this period, we remain at your disposal:
We offer, depending on the case, repairs or replacement parts, whenever possible.

These services may be free of charge or provided via a low-cost quote for any purchase made within the last 24 months.

How do I make a request?

Simply contact us via email at: savaparanjan@gmail.com.

Please include:

A clear photo of the item and the defect or breakage

Your order number

The date of purchase

We will review your request as soon as possible.

Be sure to consult our care instructions to best preserve the durability of your jewelry on a daily basis.

How do I track the status of my order?

Once your order is ready to leave our workshop, you will automatically receive an email containing the tracking link.

Please note that it may take 24 to 48 hours for the carrier to activate the link and scan the package.

A few tips:

Remember to check your spam or junk folders, as tracking emails can sometimes end up there.

If you cannot find your tracking information or have any questions, please do not hesitate to contact us via email: savaparanjan@gmail.com.

A member of our team will assist you in locating your order.

I would like to make a return

For any requests related to a return, exchange, or refund,
we invite you to consult our dedicated "Returns" page, accessible at the bottom of our website.
There you will find all conditions, timeframes, return addresses, as well as specific cases (personalized items, repairs, etc.).

This will allow you to follow the correct procedure according to your situation.

Return Period – General Terms and Conditions

During normal periods, returns are accepted within 14 days from the date of receipt of your order.
Beyond this period, the package will not be accepted and will be returned to you at your expense.

Returned items must strictly be:

New, unworn, and not personalized

Returned in their original packaging, accompanied by all protective materials

In perfect condition, without damage or signs of wear

We recommend that you reuse the original shipping box, especially for rings and fragile items.
We cannot be held responsible for items damaged or lost during transport.

Return shipping costs are your responsibility. A tracked shipment is strongly recommended.

In the event of a full return of an order that benefited from free shipping, processing and shipping fees will be deducted from the refund, equivalent to the actual shipping costs incurred.

Personalized items

Personalized items are neither exchangeable nor refundable.

In the event of a return that does not comply with our policy, a payment link will be sent to you to cover the costs of returning your order.

Return address

Please include in your package:

A copy of your order form, with the returned items clearly identified

The mention of the type of request: refund, store credit, or repair

Return address (depending on the reason):

APARANJAN – [Department concerned]
195 Route des 3 Lucs à la Valentine
13011 Marseille – France

Refund Department

Store Credit Department

Repair Department

Exchanges

We do not offer direct exchanges.
If you would like a different size or color, return your item to receive store credit, then place a new order using it.
This method ensures the availability of products in our constantly evolving stock.

Processing & refund

Once your return is received and validated, the processing time is a maximum of 14 business days (excluding weekends and public holidays).
You will be notified by email as soon as your request has been processed.

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