FAQ

PRODUCT FAQ

Are the jewelry water resistant?

Our jewelry is water resistant , and can withstand sea or pool bathing , as long as it remains occasional .

To preserve their shine over the long term, we advise you to:

Store them in their pouch when not being worn, away from humidity.

Dry them carefully with a soft cloth after contact with water.

Remove them when sleeping , especially if you are wearing several pieces: this prevents knots and weakening of the finest stitches.

Avoid direct contact with perfume or alcohol , which may alter the color.

💡 Tip: Put on your jewelry after your makeup routine , and remember to take it off before a workout.

How do I clean/maintain my jewelry?

For gold plated jewelry

No complex maintenance is necessary. Occasional cleaning with a little Marseille soap and a soft toothbrush , followed by wiping with a soft cloth, is enough to restore their shine.

For silver jewelry

Silver oxidizes naturally on contact with air and skin (appearance of sulfide).
This phenomenon is natural and inevitable , particularly during periods of high heat or in cases of higher skin acidity.

To revive the shine of your silver jewelry:

Use special silverware wipes , which are very effective.

Grandma's tricks (like toothpaste) can also work gently.

Water resistance

Our jewelry is water resistant and can be worn in the sea or swimming pool , provided that it remains occasional.
After contact with water, dry them carefully using a clean, dry cloth.

Things to avoid to preserve your jewelry

Direct contact with perfumes , alcohol being corrosive.

Wearing while sleeping , especially for fine mesh or accumulations (risk of tangling or weakening).

Sport , which accelerates the wear of the finishes.

Storage

Always store your jewelry in its original pouches or boxes , away from light, humidity and friction.

I don't know my ring size

To find your size, measure the inside diameter of a ring you already wear.
You can easily find the correspondences with French sizes by doing a simple Google search.

👉 For more information, please consult acomplete size guide available on many specialist sites.

Our materials

All our jewelry is made in France and assembled by hand in our Marseille workshop , open to the public from Monday to Saturday from 10 a.m. to 7 p.m.
Each piece is made to order , according to your specifications: length, color, size ... for a piece of jewelry that truly reflects your image.

Gold plated

Our creations are designed on a brass base, covered with a 14 carat gold plating , with an 18 carat tint for a warmer color.
The plating varies between 1 and 3 microns , depending on the model.

We also offer a selection in gold-plated 925 silver , ideal for sensitive or allergy-prone skin.

Silver & Silver Plated

Most of our earrings, rings and pendants are made of 925 silver .
Our chains and hoop earrings are 10 micron silver plated , with maintenance similar to solid silver.

All this information is specified in the descriptions of the products concerned.

Natural stones

We work exclusively with natural fine and semi-precious stones .
Each of them is unique, and may present slight variations in color, shape , or even some natural inclusions , which are part of their charm.

I have a question about a product that is out of stock

Most of our online items will be restocked. We receive restocks every day. We invite you to register for the product you are interested in and you will be notified as soon as it is back in stock.

For your information, sale items will not be renewed.

FAQ DELIVERY & order

What is the delivery time?

Processing times & delivery methods

Preparation times

In normal times, orders are prepared within 2 to 5 working days .
Each piece is made to order, by hand, in our Marseille workshop, according to your personalization choices.

During busy periods (especially during the holidays, Christmas, sales, etc.), the preparation time may be extended by an additional 5 to 7 working days . We thank you for your understanding and patience.

Delivery times – Metropolitan France

Once shipped, your order will be delivered within 48 to 72 working hours , depending on the delivery method selected (indicative times).

Available delivery methods

Colissimo Collection Point (standard delivery)

Delivery within 48 to 72 working hours

Pick up from the relay point of your choice

Delivery against ID + code received by email

Colissimo Home with Signature

Delivery within 48 to 72 working hours

Tracking via laposte.fr

Delivery against signature, with insurance in case of loss

DHL Express

Order processed as a priority the next day (working days)

24-hour delivery (to your home or to a relay point, according to agreement with the delivery person)

No delivery on Saturdays

For any order placed on Friday or during the weekend, the package is collected on Monday for delivery from Tuesday.

Depending on your postal code (rural areas), delivery can take 48 to 72 hours . The list of affected areas is available upon request.

DHL Global Mail (economy international delivery)

Delivery against signature

Available for many countries

Delivery to mailbox or relay point depending on the destination

Delivery times vary depending on the region (on average between 4 and 10 working days )

Option with tracking

International delivery

For deliveries outside mainland France, delivery times are indicated at the time of ordering, depending on your country and the carrier offered.
An estimate is available directly on our site before confirming the purchase.

My order is taking a long time to be delivered, what should I do?

Don't panic , it's very often just a delay in processing or delivery on the part of the carrier.

Here are the steps to follow:

Check the tracking of your order
The tracking number was emailed to you upon shipment.

For Colissimo shipments, go to www.laposte.fr

For DHL shipments, use the tracking link provided in the confirmation email or directly on www.dhl.com

Still nothing? Contact the carrier

For Colissimo , you can call 3631 (La Poste customer service) to find out the delivery status.

After 7 working days from dispatch , if you still have not received anything, contact us via the contact form

Select the section: “ I have a problem with my delivery ”
We will then take over with the carrier.

Tip: Remember to check your inbox (including your spam folder) to find the tracking link.

How to make a return/exchange?

For any request related to a return, exchange or refund,
We invite you to consult our dedicated “ Returns ” page, accessible at the bottom of the site page.
You will find all the conditions, deadlines, return addresses as well as specific cases (personalized items, repairs, etc.).

This will allow you to follow the correct procedure depending on your situation.

How does your after-sales service work?

Your jewelry is guaranteed for 1 year from the date of purchase, in the event of breakage or manufacturing defect .

Beyond this period, we remain at your disposal:
We offer, depending on the case, repairs or replacements of parts , when possible.

These interventions can be free or carried out on a quote at a reduced cost , for any purchase made in the last 24 months .

How to apply?

Simply contact us via email at " aftersales@aparanjanparis.com ", choosing the dedicated section.

Please attach:

A clear photo of the item and the defect or breakage

Your order number

The date of purchase

We will analyze your request as soon as possible.

Remember to consult our care advice to best preserve the durability of your jewelry on a daily basis.

How do I track the status of my order?

Once your order is ready to leave our workshop, you will automatically receive an email containing the tracking link .

Please note that it may take 24 to 48 hours for the carrier to activate the link and scan the package.

Some tips:

Remember to check your spam or junk mail , follow-up emails can sometimes slip in there.

If you cannot find your tracking number or have any questions, please do not hesitate to contact us using the contact form : a member of our team will assist you in locating your order.

I would like to make a return

Return period – General conditions

Normally, returns are accepted within 14 days from the date you received your order.
Beyond this period, the package will not be accepted and will be returned to you at your expense.

Returned items must be:

New, unworn and unpersonalized

Returned in their original packaging, accompanied by all protections

In perfect condition, without damage or signs of wear

We recommend reusing the original shipping carton , especially for rings and fragile parts.
We cannot be held responsible for items damaged or lost during transport.

Return shipping costs are your responsibility. Tracked shipping is strongly recommended.

In the event of a complete return of an order that benefited from free delivery, processing and transport costs will be deducted from the refund, equivalent to the actual shipping costs incurred.

Personalized items

Personalized items are not exchangeable or refundable.

In the event of a return that does not comply with our policy, a payment link will be sent to you to cover the cost of reshipping your order.

Return address

Please include with your package:

A copy of your purchase order , with the returned items clearly identified

The type of request : refund, credit or repair

Return address (depending on the reason):

APARANJAN – [Service concerned]
195 Route des 3 Lucs in La Valentine
13011 Marseille – France

Refund Service

Service Credit

Repair Service

Exchanges

We do not offer direct exchanges.
If you would like a different size or color, return your item for a credit , then place a new order with it.
This method ensures product availability in a constantly changing stock.

Processing & Reimbursement

Once your return has been received and validated, the processing time is a maximum of 14 working days (excluding weekends and public holidays).
You will be notified by email as soon as your request has been processed.

PRODUCT FAQ

FAQ DELIVERY & order

-10% DISCOUNT?